BANK ERRORS
IN MEDIA
"The request was prompted by reports that the Federal Deposit Insurance Corporation would refund several million dollars to borrowers overcharged on loans at savings institutions."
NY Times
"A computer consultant, John Geddes, found in a study of loans at savings associations that some borrowers have been overcharged on adjustable-rate mortgages since 1979. Many of the errors were made in calculating the interest rate or balance on the loans."
NY Times
“Fleet Mortgage was required by the New York Attorney General to refund $150 million in escrow overcharges. GMAC was required to refund overcharges of $100 million. Citibank likewise overcharged 16,000 homeowners millions of dollars."
PRweb
"It is estimated that 68% of Commercial.. 47% of Residential and 74% of Equity loans contain errors."
Raybestoracing
"According to national statistics, 1/2 of all U. S. homeowners are, unknowingly, being overcharged by their mortgage lender, at an average of thousands of dollars per year. The overcharges occur in both mortgage and escrow accounts, and to the collective amount of over $60 billion dollars."
PRweb
"One of the largest mortgage services was ordered to repay $150 million in refunds for overcharges."
Galaxy Mall
“The giant ANZ banking group has agreed to pay compensation to certain customers…conceding that it had overcharged thousands of customers.”
Herald Sun
"NAB will reimburse all wrongly charged accounts and pay $18 million in lost interest. Mr Fahour has apologised.”
The Age
"[In accounts for over 20 of my clients] I have discovered overcharges in approximately 75% of cases. The total of all mistakes, including overcharges of interest, fees and other irregularities amounts to over $500,000"
– Joe Naggy former Citibank executive now runs Midmark Financial Services
“A recent survey of bank statements conducted by The Interest Savers for Sydney Morning Herald readers showed an error rate of 54%, ....... The Herald's switchboard was jammed for a week by callers wanting their statements checked.”
- Journal of The Institute of Chartered Accountants
"The bank statements are never clean, [citing the experience of some 350 clients since IRB opened in 1994]. "Significant errors" occurred in 90% of statements.."
- Roy Brown Managing Director of IRB
"I have now been reimbursed the exact amount of discrepancy I had found using your program of $7,563.04 plus reimbursement of the cost of the package against my loan."
Ann-Maree Enders - Kingsley, WA.
"I have checked 2 mortgages and I have another 8 or 10 loans to go. So far I have found an overcharge of $5156.29 and then $684.98 for compounded interest. The loan started in September 2002 and is still in place. So thank you for the programme, it will help make my money work for me rather than be used by the bank free of charge. This product sure is a real winner."
Edward Nixon - Hahndorf, SA.
“Your software has uncovered overcharging by my bank to the tune of almost $1,300 just for the last two years. Like so many others, I had assumed the Bank would get the figures correct.”
Mike V - Bungendore, NSW
"We found a discrepancy of $8,643.00 on our fixed loan and this has now saved us $33,000 over the life of our loan."
Mrs. Mackenzie - Logan City QLD.
"It would be naive to think there's such a thing as a perfect system, and that mistakes will never happen. Mistakes are a fact of life and I am not suggesting that banks intentionally do anything wrong…
– Paul Clitheroe - Host of Channel 9's Money show and chief commentator for Money magazine
"The era of trusting the banks has long gone."
– Justice Clarke, New South Wales Supreme Court.
"Banks get almost every interest calculation on mortgages and overdrafts wrong at some point."
- Roy Brown Managing Director of Interest Research Bureau (IRB).
"Thanks everyone. I've just found $1,100.00 over the last 3 years owing to me from my bank in overcharged interest on a home and investment loan. They were totally shocked with being caught!"
Steve Atkin - Port Macquarie. NSW
BANK ERRORS
An International Problem
Australia
A survey published in The Sydney Morning Herald has discovered that 54% of monthly statements contain errors, 80% of these errors favor the banks and the average monthly error is $242.
Canada
The Halifax Herald Limited reported that the Royal Bank is quietly sending out refunds totaling $13 million to 200,000 mortgage clients for miscalculated interest dating asfar back as 1992.
United Kingdom
A Sunday Times survey suggested that mortgage interest overcharging was running at £1 billion a year.
New Zealand
The Financial Review states The Bank of New Zealand, a subsidiary of The National Bank, has sent letters to 1,700 customers apologizing for overcharging of fees on their deposit accounts. |